This privacy notice tells you what to expect us to do with your personal information.
- Important information and who we are
- Contact details
- What information we collect, use, and why
- Our lawful bases for the collection and use of your data
- Your data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Opting out of marketing
- Third-party links
- How to complain
1. Important information and who we are
This privacy policy gives you information about how Flowing Rivers collects and uses your personal data through your use of this website, including any data you may provide when you register with us OR sign up to our newsletter OR purchase a product or service OR volunteer with us.
This website is not intended for children and we do not knowingly collect data relating to children.
Flowing Rivers is made up of different legal entities, Flowing Rivers Foundation (company number CE036113; charity number 1208183) and Flowing Rivers Enterprise Limited (company number 09094316). This privacy policy is issued on behalf of the group so when we mention Flowing Rivers, “we“, “us” or “our” in this privacy policy, we are referring to the relevant company in the group responsible for processing your data.
2. Contact details
Email: info@flowingriversuk.org
Post: 121 Broad Street, Dagenham, Essex, RM10 9HP, United Kingdom
3. What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Gender
- Service use history
- Information about support requirements
- Records of meetings and decisions
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Donation history
- Tax payer information (for Gift Aid purposes)
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Recorded images, such as photos or videos
- Records of consent, where appropriate
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
4. Our lawful bases for the collection and use of your data
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Consent: We have permission from you after we gave you all the relevant information. The information collected may contain details of any particular areas of interest about which the person wishes to be kept informed.
All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Performance of a contract with you: where we provide services and goods, including delivery and third party referrals.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to hold such personal information on its volunteers and trustees as will enable us to communicate with its volunteers on matters relating to the operation of Flowing Rivers.
Flowing Rivers also collects video surveillance images of people entering and moving around its premises in order to safeguard its collection from theft and vandalism. The information collected is only processed and, where appropriate, shared with other authorities (eg: the Police) where it is necessary to investigate a potential crime.
All of your data protection rights may apply, except the right to portability.
- Legal obligation: Where we have to collect or use your information so we can comply with the law. For example, the legal obligations to collect, process and share with HM Revenue & Customs payroll information on employees of Flowing Rivers.
All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Vital interests: Where collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter.
All of your data protection rights may apply, except the right to object and the right to portability.
5. Your data protection rights
your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
6. Where we get personal information from
- Directly from you
- Family members or carers
- CCTV footage or other recordings
- Publicly available sources
- Councils and other public sector organisations
7. How long we keep information
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
8. Who we share information with
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
- Professional advisors
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
9. Opting out of marketing
We may also use your personal data to send you direct marketing information by email, to keep our supporters updated on Flowing River’s events, projects, fundraising activities and appeals. We will only do this where we have reason to believe that this information will be of interest.
You can ask us to stop sending you marketing communications at any time by following the ‘unsubscribe’ links within any marketing communication sent to you or by contacting us at info@flowingriversuk.org.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service, event reminders (for our events that you have registered for), updates to our terms and conditions, checking that your contact details are correct.
10. Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
11. How to complain
Flowing Rivers does not have an appointed Data Protection Officer due the scope and nature of the personal data held by Flowing Rivers not being sufficient to warrant the appointment of a Data Protection Officer.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
